Shipping & Returns

WHEN WILL MY ALISON + AUBREY ORDER SHIP?

We process and ship orders from our Dallas location Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 3-5 business days (M-F) of purchase, unless otherwise noted, via USPS first class mail. Most US orders arrive within 2-3 days. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email.

Expedited shipping can usually be accommodated for an additional fee. Please contact us after placing your order for details and price quote.

Processing time for pre-ordered pieces may take longer, details of which can be found in the product description. Please Note: We may wait to ship all items in your order when your pre-ordered item is available, particularly if you've qualified for free shipping. 

 

QUALITY GUARANTEE

If your piece is less than perfect upon arrival, we want to know! Send a photo to info@aubreyandalison.com, and our support team will get back to you with a solution. We’re here to help Monday - Friday, 8am - 5pm (CT). We aim to respond within 24 hours. Additionally, you can always send it back for a full refund within 30 days of purchase.

 

THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USPS first class mail.

 

I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?

Of course! We love experimenting with jewelry and understand that you might occasionally change your mind. You can send most unworn items back within 30 days of the order date for a full refund or credit. Please include your original invoice with your return, and note the reason for return. Without order information, we are unable to process your return. 

 

HOW CAN I SHIP MY RETURN BACK TO YOU?

Package your item and ship using the shipping method of your choice to the address below. We are NOT responsible for lost return packages, and recommend you insure and track your package. Please address all returns to: 
Alison + Aubrey Returns, 2450 Lakeside Parkway, Suite 150-1029, Flower Mound, TX 75022

 

DID YOU RECEIVE MY RETURN YET?

You will receive an email notification when we process your refund. Please allow up to 20 days for your package to arrive and us to refund your original form of payment. 

 

WHAT IF I CAN'T FIND MY ORIGINAL INVOICE?

Please print out the order confirmation email or the order information in your A+A account. 

 

CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT PIECE ON YOUR SITE?

At this time, we cannot process exchanges. If you need a replacement for the same item, please order it from our site and follow the returns process for the original item.