Shipping & Returns
We process and ship orders from our north Texas location Monday through Friday. Orders with standard shipping are fulfilled and shipped within 1-2 business days (M-F) of purchase, unless otherwise noted. Processing time for pre-ordered pieces may take longer, details of which can be found in the product description. Please Note: We may wait to ship all items in your order when your pre-ordered item is available, particularly if you've qualified for free shipping.
When your order ships, we will email you a shipping confirmation with tracking information. Shipping to the US and Canada is via USPS. Most US orders arrive within 2-3 days of shipping. International orders are provided with a shipping rate upon checkout.
Expedited shipping can usually be accommodated. Please contact us after placing your order for details and shipping quote.
You may return most items within 30 days of delivery for a full refund.
You should expect to receive your refund (less shipping charges) within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please mail it to:
Alison + Aubrey LLC
2450 Lakeside Parkway
Flower Mound, TX 75022
Please include your name and the reason for the return. This will help us expedite your refund. We are not responsible for lost or stolen packages.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) If this is the case, please email us at firstname.lastname@example.org for a prepaid shipping label.
Returns are not accepted on final sale items.
At this time, we are not able to process exchanges. For the best service and selection, please order your replacement items online.
Is there a time limit?
What is your return policy on products?
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. From time to time we may not accept a return on a product if it was not cared for properly, including exposure to water, cosmetics or lotions, as these products can damage the metals. We apply returns to the tender it was purchased with.
Do I need a receipt from my purchase?
Your receipt, invoice or order number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.