Shipping & Returns

Shipping

We process and ship orders from our north Texas location Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Processing time for pre-order pieces may take longer, details of which can be found in the product description and your order confirmation. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information. Shipping to the US and Canada is via USPS. Most US orders arrive within 2-3 days of shipping. International orders are  provided with a shipping rate upon checkout. 

Returns Policy

You may return most items within 30 days of delivery for a full refund. 

You should expect to receive your refund (less shipping charges) within 2-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please mail it to:

Alison + Aubrey LLC

722 Rosewood Drive

Murphy, TX 75094

Please include your name and the reason for the return.  This will help us expedite your refund. We are not responsible for lost or stolen packages.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) If this is the case, please email us at info@alisonandaubrey.com for a prepaid shipping label. 

Exchanges

At this time, we are not able to process exchanges. For the best service and selection, please order your replacement items online.

Returns FAQ's 

Is there a time limit?

We accept returns and exchanges within 30 days of purchase. 
 

What is your return policy on products?

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. From time to time we may not accept a return on a product if it was not cared for properly, including exposure to water, cosmetics or lotions, as these products can damage the metals. We apply returns to the tender it was purchased with. 

Do I need a receipt from my purchase?

Your receipt, invoice or order number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.

For more detailed information, please visit our FAQ page.
 
Contact Us if you have any other questions regarding our shipping or returns policy.